Official Support SLA
The guaranteed Service Level Agreement (SLA) for Mailborder support contracts is one business day. The official support hours are 9am-5pm M-F Eastern Standard Time (New York) excluding holidays.
However …
The Support Center is monitored 24/7 and our support response times are typically within minutes anytime a ticket is submitted. However, we cannot absolutely guarantee this real-time support response at all times.
We have excellent support and often go above and beyond for our customers. We are not going to stand by while you have a network meltdown. We appreciate every customer we have and we will go above and beyond to keep your business.
